Keeping your laboratory accreditation (& business) safe
Good laboratory quality systems do more than just cover the things that NATA expects to see. They also support the laboratory management to make the right decisions.  

Whether you have laboratory accreditation, GLP or ISO 9001 certification, consider these key practices, which well-run organisations use to protect their accreditation status and their business: 

 

Say no. Decline work when it is not right (too much, too little, wrong type, wrong client, wrong time)
 

Prepare staff. Train your team thoroughly before sending them out on their own

 

Fill gaps. Replace departing staff members promptly

 

Keep a full team. Back-fill for staff members on extended leave. 

 

Price check. Review prices regularly.

 

Ideal clients. Cultivate ideal clients through suitable marketing

 

NATA know-how. Know the accreditation requirements and how you are meeting them

 

Stick to a system. Have a system in place and follow it

 

Testing expertise. Understand the science and measurement trace-ability behind the tests you do

 

Take stock. Regularly review operations, make decisions and follow through

 

Manage change. Plan changes thoroughly, involving all stakeholders

 

Apply feedback. Use incidents and complaints and internal audits to improve systems

 

Organisations that stick to these practices have happy employees who know they are in a secure, supportive job.  Staff know they will be given the time to learn before they have to do a task, and that there is always someone there who knows more than they do.

So when NATA comes visiting, these staff members may be nervous but not afraid.  They will be looking forward to showing the laboratory operations to the NATA assessment team and hoping that all their hard work will be obvious.  The discussions with NATA will be engaging and open, and disagreements handled without animosity.

Keep these practices up so you can celebrate after your […]